Joy Agbana is a dynamic and results-driven Executive with over 15 years of expertise in recruitment, business operations, and talent management across various industries.

Currently serving as the Head of Recruitment and Selection at ICS Outsourcing Limited, she has a proven track record of overseeing daily recruitment operations, managing client relationships, and leading C-suite-level recruitment.

Recognized for an ability to develop tailored recruitment strategies, manage top-tier talent acquisition, and streamline selection processes to meet client needs efficiently.

Previously, as the Head of Recruitment and Business Operations at Cedar and Oak Consulting, she spearheaded business growth by expanding the company client base and enhancing brand visibility, leveraging innovative business development techniques. She demonstrated strengths in contract negotiation, strategic client consulting, and talent acquisition, contributing to Cedar and Oak’s rapid business growth and client retention through exceptional service quality.

She is known for achieving high client satisfaction and a steady stream of returning clients and referrals.

In earlier roles, she coordinated training programs, delivered high-quality training initiatives, and met aggressive sales targets.

Her expertise includes building impactful client relationships, designing comprehensive training programs, and optimizing team performance to achieve organizational objectives.

Joy is skilled in continuous improvement, strategic thinking, and data-driven insights to refine operational processes.

She holds a bachelor’s degree in mass communication from the prestigious Nnamdi Azikiwe University and certifications in International Trade and Logistics, BPO, and Human Resource Management. She is pursuing an Executive master’s in business administration to deepen her business leadership acumen. Adept at driving operational excellence, fostering client satisfaction, and aligning talent strategies with organizational goals.